Returns 
If you are not completely satisfied with your order, we will gladly exchange your merchandise or refund the amount of your order, less shipping and handling charges, within 30 days of the original purchase date. Any mistakes or shortages need to be reported to us within 3 days of receiving the order. You will be immediately refunded or credited the cost of the product and sales tax, if applicable.
Damages due to shipment must be reported immediately. Please save the box your order was shipped in. The carrier will want to see the damaged box and the damaged products inside. Damaged packaged items must be returned unopened. DaynaLaneGifts.com takes no responsibility for damaged items due to carrier.
If part of a product is defective, the full product must be returned for credit or replacement. Books and opened computer software may not be returned for refund. Defective books and software may be exchanged for a replacement of the same book or software title. Any opened packaged item cannot be returned for refund or exchange.
Returns are accepted only on a pre-authorized basis. To return an item, please contact us via email at sales@daynalanegifts.com for return instructions and to obtain a Return Merchandise Authorization number. The RMA number is valid for 10 business days. You must return items within 10 business days of acquiring the RMA number. The RMA number is good for only those products authorized for return.
The invoice is your sales receipt and must accompany all returns. You are responsible for shipping costs for returns. Shipping and handling costs are not refundable unless we have sent the wrong item. Refund or exchange Items must be in the original package and in resale condition. Please allow 30 days for refunds to be processed and credited to your account.